FAQ

General Questions

What is the Urban Artist Market? Is it an ONLINE shopping site or a LIVE market?
Actually, it’s both. The Urban Artist Market began as a live event in 2018. It has been held in Addison and Irving, Texas. Due to the challenges of Covid, the company recently opened an ONLINE site where artists can post and sell their work 24/7. Some of our artists participate ONLINE, some in person, and some participate in both divisions.

What is the difference between the ONLINE shopping site and the LIVE art show?
The LIVE show is held several times a year in a physical location. We consider the LIVE show an opportunity for new and emerging artists to introduce their work to the buying public. The ONLINE Show is curated for high-quality, established artists whose proven work demonstrates proficiency in their discipline.

Live Art Show Questions

How do I register for the next LIVE show?
CLICK HERE to go to the Vendor Registration page. You will then choose the LIVE MARKET option, complete the online Request for Consideration form and submit $25 for consideration. You will be asked to submit photos of your work. We recommend submitting a photo of your booth set-up as well.

How much does it cost to have a booth in the live show?
Usually, we offer a variety of sizes in our booth packages. For more information regarding price and booth size, download the Rate Form coming soon.

Online Market Questions

Are you interested in being part of our community?
CLICK HERE to learn more about the process and how it works.
 
How do you promote the artists on the site?
The Urban Artist Market founder is also the owner of Rainmaker Advertising. Rainmaker has been providing extensive show and attendee marketing to associations and non-profits for more than 20 years. Rainmaker Advertising has planned a coordinated marketing effort for the Urban Artist Market. The company will provide social media marketing through Facebook and Instagram, as well as email marketing, press releases, publication event calendars and direct mail. One key factor in our business strategy is promoting a site-wide 20% off sale several times each year. (We communicate our e-blasts through MailChimp, so please check your spam filter and make sure you allow MailChimp receipts.)
 

How do I register for the ONLINE shopping site?
CLICK HERE to go to the Vendor Registration page. You will then choose the ONLINE MARKET option, complete the online Request for Consideration form and submit $25 for consideration. You will be asked to submit photos of your work. CLICK HERE to download a brief introduction flyer regarding the ONLINE site.

How do I setup my gallery page?
Use the VENDOR ACCESS button in the upper right corner of the site to access your gallery. Before you do anything else, we suggest that you select the SETTINGS tab and complete your user settings. It’s critical that buyers can contact you with questions.

Make sure you complete your email, address, phone number, and logo. We recommend that you do not change your Store Banner Type, Mobile Banner, and Store List Banner Type for consistency. Include your bio and upload an image in the Shop Description.

Also in the SETTINGS Tab there are three light blue buttons that will appear in the upper right corner of the window. When you click on these icons, you can submit for verification, check your Membership Level and link to ALL of your social media outlets. The social media icons will only appear in your gallery when you add them.

Depending on your membership level, vendors can place their work in up to a total of 3 categories. Once you have entered all your info, you can view store by hitting the Store Name or your logo on the left hand side.

How do I upload my product to the page?
Simply follow this step-by-step INSTRUCTION SHEET for help.

Is there any recommendations regarding my photos/images?
In order for the images to load quicker, we recommend your photos be 10″x10″ in size at 72dpi. The images can be no larger than 1 MB. Please try to select images that only showcase your product and do not have any other imagery included.

Can video(s) be posted to my gallery?
You can have video posted onto your store if you have paid for the Master Artisan membership level. The video can be no larger than 34MB and 6 minutes long.
 
Can I add sizing or color to my product page?
We pride ours on everything being one-of-a-kind. However, there is an occasion that this function is necessary. They are called ATTRIBUTES/VARIATIONS. To download instructions, CLICK HERE.
 
How much does it cost to be a vendor?
You pay one yearly fee for membership. Unlike Etsy and eBay, there are no load fees. We drive traffic to your gallery page. Artists can communicate directly with their customers, save them in an exportable database, and are responsible for packing and shipping their art. The Urban Artist Market takes a Final Valuation Fee of no more than 15%, and as low as 9% depending on the membership level selected.
 
What are the membership levels?

How does shipping work?
Currently, the Urban Artist Market provides three different options when shipping; the vendor can select:

“Shipping Included in Price”: When the vendor has already included shipping in the listing price. (Do not enter any dimensions or weight in the fields.)

“USPS Flat Rate”: When the vendor decides to use the USPS shipping calculator embedded in the website to estimate the shipping based on the dimensions you enter into the system. (DO NOT include weight. ONLY ENTER WHOLE NUMBERS in the dimensions boxes.) Please note that you can only use this function if your item is NO LARGER than 13 5/8” x 11 7/8” x 3 3/8” (medium box – side loading) or 12 ¼” x 12 ¼” x 6” (large box). If your item is larger, you must choose one of the “Premium Insured” shipping options below or include the shipping in the price of the item using the SHIPPING INCLUDED IN PRICE option. Here is a list of USPS box sizes that are taken into account when the dimensions are entered:

  • Padded Flat Rate Envelope: 12 1/2″ x 9 1/2”
  • Small Flat Rate Box 8: 11/16″ x 5 7/16″ x 1 3/4”
  • Medium Flat Rate Box Top Loading: 11 1/4″ x 8 3/4″ x 6”
  • Medium Flat Rate Box Side Loading: 13 5/8″ x 11 7/8″ x 3 3/8”
  • Large Flat Rate Box: 12 1/4″ x 12 1/4″ x 5 1/2″.

NOTE: Even though the boxes are in fractions above, only enter WHOLE numbers in your fields. Round up your sizes. These boxes are available free of charge at the United States Post Office.

“Premium Insured” Preset Shipping Prices: When the vendor has decided to use one of the estimated preset prices set in the system based on previous experience. See the chart below for the 7 preset settings available.

NOTE: if you choose the “Shipping Included in Price” or “Premium Insured” choices, DO NOT enter any measurements in the dimensions or weight fields.

SPECIAL NOTE: Before mailing anything out, we suggest you take a photo of the item(s) to ensure their quality and that everything is included in the package.

What is taxed?
If your store is located in the State of Texas, the TAX STATUS should state TAXABLE on your product page. If your store is outside of the state of Texas, use the pulldown menu and select NONE so taxes are not applied. Urban Artist Market will take care of all taxes and tax statements at the end of the year.

How to I request to be paid for an item sold?
To receive payment for a sale, follow these instructions:
1) Log into your account via VENDOR ACCESS
2) On the left-hand side, click on the PAYMENTS tab
3) On the far right, click on the blue button called “$ Withdrawal”
4) Select the items you are requesting payment by clicking the square check box just to the left of the ORDER ID number
5) Click the REQUEST button at the bottom right
6) You will then receive payment via your PayPal account linked to your UAM ONLINE account. UAM will subtract the Final Value Fee, anywhere from 9% to 15% depending on your membership level, as well as the taxes. Your shipping will also be reinbursed. Vendors are paid via their PayPal account.

How do I setup my PayPal account?
Go into your account under the SETTINGS menu and click on PAYMENTS to set up your PayPal account for UAM to pay you.

Does a year run Jan – Dec or from the month in which membership is paid?
Your membership starts on the date payment is received by PayPal and will automatically renew unless otherwise canceled.

How does membership upgrade work?  If it’s done mid-year, do I pay for a half year at the higher level, or are you only allowing upgrades at the end of a year?
A membership level is not refundable and lasts for one entire year. We will gladly upgrade you at any time. Because it depends on how long into your contract you are, we ask that you call us to discuss.

If I choose the Master Artisan package with a video, when it will be made/featured, and who gets to use the video?
We will schedule an appointment for a Zoom call video and create a 3-4 minute clip showing your work. The video would appear for at least eight weeks on the home page before being relocated to our YouTube channel.

Are archived images included in the number of website images allowed?
Archived images are included in your total allowance.

How do I hide or archive products on my site?
CLICK HERE for step-by-step instructions. 

Am I allowed to update my work on the UAM website at any time, taking off, archiving, or adding images, as long as I remain within the number specified in my membership category?
Yes. It’s your store to load and unload as needed. If you have an item listed, but it sells at another location, you do not need to pay commission to the UAM.

Do I receive a notification when my artwork is sold?
Yes, when your artwork is sold, the order will appear in your Gallery Dashboard. It will also appear in your Orders list and shows unpaid until you request payment from the Urban Artist Market.

How long do I have to ship the product?
We strongly encourage our vendors to ship within seven days of purchase and send an email to the buyer with the tracking number.

Should I mark items sold or remove them from the website?
Please remove items after they are sold. However, if you like to show temporarily on the site that an item is OUT OF STOCK, follow these simple instructions. Find the product listing in your store and click on it. Scroll to the bottom of page. Find the INVENTORY tab. Under the STOCK STATUS pull down menu select “Out of stock”. When viewed on the site, the item will now have OUT OF STOCK noted at the top of the image.

Who pays the PayPal fee, and how is UAM’s percentage?
Urban Artist Market pays the Paypal fee.

How are shipping and shipping payments handled, including a potential loss during delivery?
Urban Artist Market does not handle fulfillment. The vendor selects the shipping company of their choice, and the shipper should govern any loss. If they feel a need to insure the art, they should add insurance into their shipping fee.

Who pays for shipping on returned items?
Because the vendor pays for the initial shipment of art, the buyer must handle the shipping cost on any returned items. The shipping fee is not refunded.

Does the purchaser have 30 days within which to return the artwork?
Our Vendor Policy recommends providing a 30-day return period, but the vendor can customize their return policies within their gallery based on their unique situation. To customize your store policies, go to the Settings tab in your store.

Who pays the PayPal fee on the refund?
Because Urban Artist Market covers PayPal on all transactions, nothing is refunded.

How do you handle the sale of my artwork that I make from my website or non-UAM show?
Any sales occurring at other locations are not subject to a commission by the UAM.

How far in advance will I receive notice of the 20% off sale?
The UAM will make every attempt to contact the vendor and provide 30-days notice before any sale takes place.

Will I receive promotional material for the sale that I can send out to my client base, and when will I receive it?
Occasionally, we will send out graphics to use for marketing. 

Under what circumstances can you remove me from the website, plus your commitment to pay me whatever I am owed to that point?
Inappropriate, false, or misleading content that would require removal from the UAM is outlined in our Vendor Terms of Use at the bottom of each page.

Is there a refund or partial refund of the annual fee if I am removed from the site or decide to pull my work from the site?
The membership fee is non-refundable, whether you are asked to close your gallery or decide to leave the agreement on your own accord.

How far in advance do I notify you if I either pull my work off the site or choose not to renew?
You can cancel your membership at any time, and it won’t renew.

If I do not pay the renewal of my annual membership, does the UAM have the right to remove the images of my work from their website?
Your renewal is automatically charged through your PayPal account on your anniversary date. If payment isn’t received, we will put our gallery on hold and hide it from view. Of course, we will contact you through email first.

Can I have my own return, refund, shipping and cancellation polices?
Yes! When you log into your store, go to the SETTINGS tab located on the left hand side, then click STORE POLICIES to enter your own individual information. These policies will now apply to every item within your store.